At Indus Loom, we have partnered with reputed international logistics providers like India Post, DTDC, Delhivery and BlueDart-DHL to ensure your orders are shipped to you secure and in-time.
All your purchases are processed and shipped swiftly from Kolkata to your doorstep using the best shipping partners to offer you reliable, affordable and secure shipping!
SHIPPING WITHIN INDIA
We have tied up with the most reputed shipping partners in India to ensure your products are delivered to you on time, affordably and secure to your doorstep!
Shipping within India is free for all orders except COD orders. For COD a premium shipping charge of Rs.200 is applicable.
As Indus Loom sources from artisans, master weavers across the length and breadth of India, shipping times may vary significantly for some products.
Products available in stock/warehouse will be shipped within 1 business day of receiving the order, however for any product(s) that comes from a remote location from an artisan or master weaver, a delivery timeline will be mentioned on the product listing page.
You can look for the shipping information / delivery timeline for each product to ascertain the approximate delivery time of the order from the date of order. We have partnered with Speed Post for affordable and swift shipping – most items in stock / warehouse after being shipped will be delivered within 3-5 working days for major cities and approximately 5-7 working days for other towns in India, from the date of confirmation of your order.
Our shipping partners ship products within India, Monday through Saturday between 9 AM to 7 PM and does not include public holidays and Sundays. Delivery time is also subject to factors such as strikes or transport delays due to bad weather by our shipping partners or caused by destination customs clearance processes, which are beyond our control.
As soon as your order ships, you will also be sent Shipping Tracking Information, using which you can also track your shipment and assess the approximate delivery time. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
Should you need any assistance or have any queries regarding Shipping or Inquiry about your Order, please feel free to write to us at firstname.lastname@example.org
We have it covered for you! Indus Loom insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by indusloom.com
and transfer of responsibility in the same way.
TAXES & DUTIES
Taxes and duties are calculated according to your shipping destination and are borne by the customer.
India VAT will be applied to orders dispatched within India – for product(s) on which VAT is applicable. Please note taxes and duties are chargeable as applicable.
Most international countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.