WE OFFER A HASSLE-FREE 7 DAY RETURN POLICY TO ALL OUR CUSTOMERS
Our Return Policy strives to be as flexible as possible for our customers whilst allowing us a little room to provide exquisite merchandise and access to the fabulous world of fabrics and textiles from around India.
As a result not every product may be returnable or returned for a refund or cash. To make the process much easier for our valued customers, we have broken down the nitty gritties of the Return Process and Policy – where you can expect to receive a Refund or a Store Credit on Indus Loom.
For Customers based out of United States & India, we offer a 7 day return policy for products that are eligible for returns.
For Customers based out of any other country, we are unable to accept returns. However if the product has been damaged during transit or received as a damaged item we are happy to provide a refund / replacement, in such a scenario.
We recommend you to ensure and understand which products are eligible for Returns. All product description pages will have the eligibility criteria for the Return of the Product.
Eligible Return Item(s) or Product(s) must be returned within 7 days from the date of receipt of order delivery.
Once your order has been received, and you may want to return it for specific reasons, please inform our Customer Service Team at firstname.lastname@example.org for the request to return the product(s). We recommend to contact our customer service team within 48 hours of receiving your order.
Return Item(s) or Product(s) must be unused, unworn, unwashed and undamaged.
Please ensure to put the product along with the invoice in the original packaging and include – any hang tags, labels, warranty labels, dustbags, plastic wrap that came along with the merchandise.
If a few of these labels, tags, plastic wrap etc has been misplaced – we totally understand. Just include the merchandise with the invoice in the original packaging and have it sent back to our address. For any assistance on requesting a Return and having the return shipped to us, please contact us at email@example.com
REQUEST A RETURN
To Request a Return simply contact our Customer Service Team firstname.lastname@example.org
We offer the Return Policy for our members, subject to the following scenarios:
– Defective Product received
– Product Damaged whilst in Transit
– Incorrect Product Shipped
– Return or Cancellation of an order/product that you may no longer want
1. Defective Product Received or Product Damaged whilst in Transit or Incorrect Product was shipped to you –
We aim to provide you the best products from around the country – with immaculate and exceptional artisan quality standards. However, due to any defects that you may find and are not happy with the merchandise please inform our Customer Service Team to request a Return. We recommend you to click a photo of the product received and contacting us within 48 hours of receiving the order so that we can process the return swiftly. In such a case we do not charge any restocking fee whenever a customer requests a return.
We also request you to cite the Reason for Return to our Customer Service Team to process the Return for you and ensure that you are happy – our number one priority.
Once the return is processed, you can ship back the product by a courier and inform the details of the courier to our customer service team by writing to email@example.com
Put the product(s) in the original box along with packaging and invoice received.
Have it shipped back to us at our address: Flat – 201, Paramount Enclave, 63/1 Bakhtiyar Shah Road, Kolkata – 700033.
Once the Return has been received at our warehouse, please provide us 2-5 working days time to process the return – check the merchandise and post due Store Credit, Replacement or Refund as requested for the Return.
For the above scenarios – you can request for a replacement product with our Customer Service Team. We will check with our warehouse team to find you the replacement and will have it shipped as soon the Return has been received at our warehouse.
In the event a replacement for your product is not available with us – we will post a requisite Store Credit to your Account or process a Refund in such a case.
2. Products that you would like to Return because of a specific reason or cancel –
Please ensure to contact our Customer Service Team within 7 days of receiving the merchandise and informing them about your intent to return a product or merchandise. We offer ONLY STORE CREDIT VOUCHER for any returns for a specific reason, which can be redeemed on INDUS LOOM for a future purchase. We also charge a minimal restocking fee of approximately 10% of the product price as we only feature niche and curated merchandise, which is available in unique single quantities on request for a return. However if your order value has been more than Rs. 10,000.00 no restocking fee is charged on request for a return.
We also request you to cite the Reason for Return to our Customer Service Team to process the Return for you and ensure that we make you happy.
Once the return is processed, our customer service team schedules a return pick up from one of our Courier Partners from your address, chargeable at Rs. 150.00 and confirm the return pick up with you.
– Put the product in the original box along with packaging and invoice received. We email a Shipping Label to you for the Return Pick up, simply paste the Shipping Label on the Box
– Ship the product back to our address
– Once the Return has been received at our warehouse, please provide us 2-5 working days time to process the return – check the merchandise and offer only Store Credit Voucher or a Replacement (if available) as requested for the Return.
As most or all of our curated products are handcrafted by artisans and craftsmen, applying the fair trade practices and the nature of the products not all product(s) and merchandise is eligible for returns.
A few of the product(s) that may not be eligible for returns will carry “returns not accepted” on the product description page or will be “Final Sales” products.